Hair Tip of the Day

We are all soooooo busy we have appointments to keep and places to be but I hate to say I have seen so many times that clients don't think showing up for their hair appointment late is a big deal and I just want to give a little in site on that. If your stylist is booked pretty solid through out the day they have to stay on schedule to make sure they don't fall behind and make clients wait. I have waited for a stylist over a hour to get my hair cut because one of her clients showed up 45 min. Late and it put her behind so there I sat thinking well I'm now not going to be able to do XY or Z because my schedule was screwed up but she did awesome hair so to me it was worth it but still me being in the same biz it was hard for me to comprehend having a client wait that long. So I have a rule if you are x amount of time late and I'm booked and its going to affect my book I will reschedule you or you can be "fit in" at my convince. Now people get pissy not understanding why they should be punished and I inform them it's not about being punished its about operating a smooth business and not putting others out. Most people get it and some are just so self absorbed they pitch a fit. In my world of hair I want great clients and to me you're not great if you have no respect for others and I have no problem referring these people to another stylist, I myself make sure I give great customer service in all aspects and if someone is jeopardizing that I'll cut ya lose! Now I'm not saying if you're 5 min. late it has to really be a difficulty for me to turn someone away but I will as not to cause my other clients drama. So what I'm saying to clients is please be on time and if you're running late give you're stylist a call to let them know and to stylist be honest with yourself and your clients on your time because its better to upset one person rather than your whole book by falling behind. Learn it, Live it, Love it!